Terms and Conditions
Thank you for visiting odtskincare.com which is owned and operated by Officina de’ Tornabuoni sas (registered in Italy with PIVA IT 01816130510 and a registered office at Via Tornabuoni 19N , 50123 Firenze). Any translation of this page (or any portion of odtskincare.com) into a language other than Italian is solely for the convenience of our Clients and does not imply, directly or indirectly, that the odtskincare.com is operated from any other location or country. We respect and value your privacy. The following information describes the types of personal information we collect, how we process the information, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices. Some of the following sections will likely not regard you directly, based on the modality in which you interacted with us. If the modality in which we treat your data were ever to change in any way, this would be addressed and reflected in this section of our website and/or communicated to you If you have any questions, our customer service team will be glad to answer them. Please send your general inquiries, suggestions, and feedback to firstname.lastname@example.org
1.1We may obtain information about you from the sources described in this policy- online, from your registration on our website odtskincare.com or on our social networks and apps, or, registration in person at Via Tornabuoni 19, Firenze.
1.2You may also choose to provide personal information to us in a number of ways, such as when you contact us, participate in an offer or promotion, or make a purchase online or in person.
1.3 The types of personal information you may provide us and we may collect from you includes contact information (including name, postal address, email address and mobile or other number); age and gender, username and password, online and in store purchasing history, product preferences, contact information for friends or family you would like us to contact (subject to consent from such friends or other people as required by applicable law) and content you provide (such as reviews, comments, photographs and videos).
1.4 Information provided to us by third party social networks or mobile apps (depending on your privacy setting on such networks or apps) may include your name, profile picture, likes, and location.
We use Personal Data held about you in the following purpose:
-Administration of our Site and performance of our contract with you: The information you give us is necessary to enable us to (a) fulfil your order (including acknowledging your order and communicating with you if there is any issue regarding the fulfilment of your order); (b) make sure your order is delivered correctly; (c) maintain your account; (d) accounting, billing, reporting and audit; (e) authentication and identity checks; (f) payment verification; (g) safety, security, health, training, legal and administrative purposes. -Providing customer service in pursuit of our legitimate interest as a retailer: We ask for your contact details, such as your email address and telephone number and order details to enable us to answer any questions you have about using our online boutique odtskincare.com and to notify you about the status of your order, providing also from third party like our shipping partner DHL Express International, and other customer care services such as identifying your requirements and shopping preferences. To provide those customer care services we may use your data for statistical and market analysis; case studies, research and development by us, or a third party we appoint as a data processor but in doing so your personal data will be anonymised for the use of it by these parties. They will not receive your name, address, email address or telephone number. -Direct Marketing: We want to keep you up to date on our latest products, promotional offers and events in order to improve your shopping experience with us. We may use the information you provide and the information we collect about you to respond to your interests so that we may tailor our communications to you to ensure they are relevant and of interest to you and so that when you visit our site we can customize your experience so that it is easier to shop with us. Electronic Marketing. If you are an existing customer, we will only contact you by electronic means (email or text) about goods and services analogous to those which were the subject of a previous sale. Other Marketing. We will only contact you by post or telephone only if you have consented to this. Opt-out of Direct Marketing: you may at any time opt out of Electronic or Postal Marketing just using the link at the bottom of our email or mailing us directly at email@example.com Personal Data we collect about you. We will use this information in relation to: -Administration of our Site: to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. We may collect information from visitors to our site and analyse it to build up a picture of how people use our Site. This helps us to improve the service we offer you. -Site improvement: To improve our Site to ensure that content is presented in the most effective manner for you and your computer Personal Data we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Reviewing, Updating and Modifying Personal Information Subject to applicable law, you may have the right, in any momento, to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access personal information may be subject to local law requirements. You may request to review, change or delete your personal information by sending an email to firstname.lastname@example.org or using the link provide at the bottom of our email.
Cookies and Automatic Information
* Identify you when you connect to our website.
* Determine your Internet browser's configuration (browser used, installed plug-ins, etc.).
* Memorize your shopping cart and purchase options.
* Know the products you look for and buy, so that we can offer you appropriate suggestions. We do not collect personal data; we gather only statistical data that will help us optimize our website.
By submitting my email address and clicking “Sign up”, I agree to receive offers, promotions and other marketing communications regarding Officina de Tornabuoni sas., with registered office at Loc. Migliarina snc Italy pursuant to Section 130 paragraphs 1 and 2 of Italian Legislative Decree No. 196/2003. Notice: You have the right, pursuant to Section 7 of Italian Legislative Decree No. 196/2003, of access, correction, update, opposition and cancellation any personal information we maintain about you by contacting us at email@example.com. If you do not wish to receive any further communications from Officina de Tornabuoni sas., please contact us at firstname.lastname@example.org or follow the unsubscribe instructions in any communication from us.
2) Shop on line
All orders placed on the web are usually despatched within 24 hours, stock permitting. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
How to purchase online
Once you've found an item you'd like to purchase, just click on the "Add to cart" button. Your shopping cart will update every time you add or delete an item to your order. When you want to check out, simply click the Checkout link when viewing your shopping cart.
Product Descriptions & Terms
All reasonable care is taken to ensure that all details, descriptions and prices of products appearing on the site are as accurate as possible. Although we aim to keep the website as up to date as possible, the information appearing on the website at a particular time may not always reflect the position exactly at the moment you place an order. All products acquired through our website are sold for personal use and not for re-sale.
Ordering by phone and fax
Ordering by phone: To order by phone, please call (39)055 9180643 or 055 268010, 5 days a week between the hours of 9 am - 6 pm EST. Ordering by fax: To order by fax, please fax your order to (39)055 9180699 . Please be sure to include the specific quantity and title(s) of the item(s) you are ordering, as well as the shipping address where we should send your order. For orders made by phone and fax, payment is accepted by PayPal or bank transfer. Payment by bank transfer should be made to:
OFFICINA DE’ TORNABUONI SAS UNICREDIT, C/C 0000030051274 CAB 02801 ABI 03226 IBAN IT BIC SWIFT CODE: UNCRIT2VFIY. Please be sure to provide receipt of transaction. Orders will be shipped as soon as payment is received.
Security and Privacy
Our online store operates under the highest security protocol: the Secure Socket Layer Protocol. Critical information such as credit card numbers are not stored and all personal information is encrypted so that it cannot be read as information is sent over the Internet.
Once we are able to obtain authorization for your payment, an order confirmation will be sent to you by e-mail. Once your order has shipped, you will receive an additional e-mail to confirm the shipment of your order.
Shipping rates are determined by the weight of your order. The shipping tracking information will be provided so that you may check the status of the order at your convenience.
The right of return is regulated by law and the client-consumer (an individual who buys goods for purposes not related to his professional activity) is entitled to terminate the contract for any reason.
To exercise this right, the customer must send a notice to Officina de Tornabuoni sas via registered letter or email within 14 working days with effect from the date of delivery of goods.
Note: This does not apply to clients who purchase with VAT.
Mode of Return
The right of return is subject to the following conditions: The purchased goods must be undamaged and returned in its original unopened packaging, complete in all its parts (including packaging and any documentation and accessory equipment). Returned products must have their safety tag and original label.
The return shipment, until receipt in our warehouse is confirmed, is the full responsibility of the customer. Officina de Tornabuoni sas does not respond in any way for damage or theft / loss of goods returned by uninsured shipments.
Goods return delivery
The product(s) will be returned to Officina de Tornabuoni sas within 14 days from delivery along with the authorization form received. Notwithstanding any repair costs for damages assessed to original packing/product, Officina de Tornabuoni sas will refund the customer the entire amount already paid for the product within 14 days from the return of the goods by following the transfer of the amount charged to card through TT. In the latter case, the Buyer shall deliver promptly to the bank on which to obtain reimbursement (IBAN code of the customer). When the return-policy is not valid The return policy is not valid when there is a lack of the essential integrity of the property (package and/or contents), in the case that
Officina de’ Tornabuoni sas finds:
- Use (including partial) of the goods and any supplies;
- The absence of the outer packaging and/or package, original interior;
- The lack of integral elements of the product
- The damage of the product for reasons other than its transport As stated above, customers who purchase with VAT are unable to exercise the return policy.
• Clients who wish to return fragrance/deodorant are responsible to observe any and all eventual guidelines regarding the labeling and packing of the products by DHL Express or any other courier utilized; and
• Any and all direct costs associated with the return of products are fully assumed by the buyer.
• In case the return of the products is not done within the term of 14 (fourteen) days, as specified above, the order is considered definitive and no reimbursements can be effected. The Seller will reimburse the Buyer for the entire sum paid. The reimbursement is effected according to the payment modality used by the buyer for the initial transaction, within the maximum term of 14 (fourteen) days from the exercising of return right on the part of the Buyer. The reimbursement is effected on the same credit card, or debit, used at the moment of payment, or by bank transfer. In the case where the Buyer uses a voucher for the payment of the product, the reimbursement will be in the form of a voucher. The Buyer will receive a notification email for the reimbursement from the Seller’s client services. The reimbursement of the sum(s) are paid after the products are returned Relative to art. 59 of D.Lgs n.21/2014 (Consumer code), the right to return is excluded in the following cases:
• The Buyer expressly renounces • The supply of customized or personalized products
• The supply of sealed products, which are unsuitable for return due to hygiene or health reasons, especially after opening. • The return of products sold in combination with other products (for example, single products sold within a coffret composed of different items). For any other information related to the content or instructions on exercising the right of return, the buyer can contact our client services clicking here.
Please note that all fragrance and health supplements are final sale and cannot be returned due to transport restrictions. We reserve the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website.
If you want to return an item please mail directly to our customer service with the reference on your order number.
Upon delivery of the goods the customer is required to check: • the number of parcels delivered is as indicated on the transport document. • the packaging is in tact and the closing strip unaltered. In case of tampering and/or damages the customer will immediately contest the shipment and/or delivery by adding the words "subject to control GOODS" on the delivery document of the courier or other operator. The customer then must report any damage within 7 (seven) days of receiving the goods in the manner prescribed by the operator chosen for the shipment and/or delivery and/or by 'operator. In the event that the customer fails to collect within 5 (five) working days the goods ordered and present in storage at the warehouses of the courier and /or the Company Workshop de 'Tornabuoni SaS because of the repeated inability to deliver to the address specified by the customer when ordering, the order will be canceled and cost of storage may apply.
3) Tornabuoni Loyalty Reward
Accumulate points with every order For every 1 Euro, 1 Tornabuoni Club point. Loyalty points are accumulated automatically with the Tornabuoni Club card following the 1 euro= 1 point system. Clients in possession of the Tornabuoni Club card, whom, in the arc of 12 months, have accumulated 1500 points, will receive, by complimentary delivery to their registered address at the time of membership, the Tornabuoni Club Black card, which, in addition to the accumulation of points by the 1 point per euro spent system, will offer exclusive advantages communicated according to availability. Purchases made using other promotions or discounts, if not explicitly stated, do not generate points. Using your points Accumulated points have a value of 0,1 euros and can be used to generate a credit for use on our online store odtskincare.com. For example: 100 points= 1 credit for 10 euros off your online order. The credits are accessible using the account section of the website to generate a code. Once the code has been generated, to use the credit, all you need to do is insert the code, in the section of your cart, before making payment. The points give access to prizes that are defined by Officina de’ Tornabuoni sas. The points have an expiry of 180 days to be converted into a voucher. The voucher has a validity of 180 days and is good for use on any order of 60 euros and above, and is not applicable for use in conjunction with other offers, promotions and vouchers. Officina de’ Tornabuoni sas reserves the right to modify, including partially, or suspend at any moment, the terms of its fidelity program, without communicating said modifications on its website o in store.
Applicable Law The contract concluded with all of our Clients are subject to Italian Law.