DELIVERY

All orders are promptly shipped within 2 days of receipt of payment via DHL with signed delivery service. Whichever mode of shipment you choose, a link with tracking information is provided so that you can track your shipment online. Shipping expenses include packing costs and postage fees.

The packing costs are fixed, while shipping expenses vary depending on the total weight of shipment. We are unable to group together separate orders; on each order shipping costs apply.

Delivery takes place from Monday to Friday, on all working days, from 9 am to 1 pm and 2 to 6 pm. To contact DHL directly in Italy call 199.199.345 or, for outside Italy, your local DHL office.

Shipments travel insured in case of unexpected damages or loss. In either case, to be able to activate the insurance process and be eligible for reimbursement, we remind you to verify the condition of your parcel during delivery. The shipments are packed in sealed carton boxes directly from Officina de’ Tornabuoni. Eventual damages to the exterior of the carton must be immediately contested directly to the courier delivering the parcel, by choosing the option, “accept with reservation, because the parcel is damaged”, on the travel document and confirmed within 8 days in writing.

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FREE SHIPMENT

Free shipment is applicable in the following case:

Italia (DHL Express) - For all destinations within Italy, shipment is free on orders exceeding 60 euros, except when discount code is applied (Newsletter Voucher, Tornabuoni Rewards and Special code).

EU (DHL Economy*) - For all destinations within the EU, shipment with DHL Economy is free on orders exceeding 70 euros, except when discount code is applied (Newsletter Voucher, Tornabuoni Rewards and Special code).

EU (DHL Express**)  - For all destinations within the EU, shipment with DHL Express is free on orders exceeding 150 euros, except when discount code is applied (Newsletter Voucher, Tornabuoni Rewards and Special code).

USA (DHL Express***) - For all destinations in the US, shipment with DHL Express is free on orders exceeding 180 euros, except when discount code is applied (Newsletter Voucher, Tornabuoni Rewards and Special code).

All destination and Rest of the world (DHL Express****) - For all applicable destinations, shipment with DHL Express is free on orders exceeding 300 euros also when discount code is applied (Newsletter Voucher, Tornabuoni Rewards and Special code).

To receive free shipment, it is necessary to insert your full address for shipment. Only after doing this will the shopping cart automatically adjust the total for payment. If you encounter any difficulties in completing your order, do not hesitate to contact us for assistance contact us.

DELIVERY TIMES

From the moment your order is despatched, these are the indicative delivery times.

Italia 1one working day

EU (DHL Economy*) 2-4 working days

EU (DHL Express**)  1 working day

USA (DHL Express***) 1, 2 working days

Rest of the world (DHL Express****) 2,3 working days


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