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TERMS AND CONDITIONS OF SALE
OFFICINA DE’ TORNABUONI SAS – ARTISAN ENTERPRISE
Last updated: 18 September 2025
1. INFORMATION ABOUT THE SELLER
Company name: Officina de’ Tornabuoni SaS
Registered office: Loc. Migliarina, 52021 Bucine (AR), Italy
Retail location: Via Tornabuoni 19, 50123 Florence (FI), Italy
VAT No.: IT01816130510
Economic and Administrative Index (REA) No.: AR-141328
Website: odtskincare.com
Email: info@odt1843.com
Certified email (PEC): postmaster@pec.officinadetornabuoni.com
2. DEFINITIONS
For the purposes of these terms and conditions:
• “Seller”: Officina de’ Tornabuoni SaS
• “Customer” or “Consumer”: the natural person acting for purposes unrelated to any business, commercial, artisanal or professional activity possibly carried out, pursuant to Art. 45 of the Italian Consumer Code
• “Professional User”: the natural or legal person acting in the exercise of its business, commercial, artisanal or professional activity
• “Website”: the website odtskincare.com and all related subdomains
• “Products”: artisanal cosmetics and skincare goods offered for sale through the Website
• “Order”: the request to purchase one or more Products placed through the Website
• “Contract”: the agreement concluded between the Seller and the Customer for the purchase of the Products
3. SCOPE AND ACCEPTANCE
These terms and conditions govern exclusively the relationships between the Seller and Customers who make purchases through the Website. Submitting an order entails full acceptance of these terms and conditions.
These terms and conditions comply with Legislative Decree 6 September 2005, No. 206 (Italian Consumer Code) and Regulation (EU) 2016/679 (GDPR).
For dealings with Professional Users, the provisions of the Italian Civil Code and applicable special sector rules shall apply; consumer law provisions do not apply.
4. REGISTRATION AND USER ACCOUNT
4.1 Registration procedure
To use the Service, the User may create an account by providing all requested data completely and truthfully. Purchases may also be made without registration; however, some features may not be available.
4.2 User responsibility
The User is responsible for safeguarding their login credentials and for all activities carried out through their account. Any unauthorized access must be promptly reported to the Seller.
4.3 Account management
The User may close their account at any time by contacting the Seller. The Seller may suspend or delete accounts in case of violations of these terms, providing the interested party with a reasoned notice.
5. PRODUCT DESCRIPTION AND AVAILABILITY
5.1 Artisanal products
The Products offered are artisanal cosmetics made using traditional methods and selected ingredients. Each product is described in the online catalogue with its main features, including ingredients, directions for use, quantity and price.
5.2 Product information
The Seller undertakes to keep Product information up to date. Nevertheless, Customers should always refer to the label on the packaging for the definitive ingredient list and usage warnings.
5.3 Availability
As established by settled case law, the wording “available” must reflect the actual stock situation. The Seller reserves the right to verify actual availability after receiving the order and to promptly notify any unavailability, proceeding with a full refund of any amounts paid within 14 days.
5.4 Personal use
All Products are intended exclusively for the Customer’s personal use and may not be resold to third parties.
6. PURCHASE PROCEDURE AND CONCLUSION OF THE CONTRACT
6.1 Submitting the order
The Customer selects the desired Products, adds them to the cart, and proceeds to checkout by providing all requested data. Submitting the order constitutes an irrevocable offer for 7 days.
6.2 Order acknowledgment
The Seller automatically sends an order receipt email to the address indicated by the Customer, containing a summary of the ordered Products and the total amount.
6.3 Acceptance of the contract
The contract is deemed concluded only upon the Seller’s dispatch of the acceptance email, which occurs after verifying Product availability and the accuracy of payment details.
6.4 Seller identification
In accordance with Articles 3 and 4 of Legislative Decree 185/1999, the Customer receives by email all information necessary to identify the Seller, which must be retained together with the contract confirmation.
7. PRICES AND PAYMENT METHODS
7.1 Prices
Prices are expressed in Euro, inclusive of VAT, and are those in force at the time the order is submitted. The total price includes the cost of the Products and shipping charges, clearly indicated before finalizing the purchase.
7.2 Accepted payment methods
• Bank transfer in advance
• Credit/debit card via PayPal, Stripe, and UniCredit Bank
• Other payment systems possibly indicated on the Website
7.3 Bank transfer in advance
Bank details are provided in the contract acceptance email. The payment reference must include the order number, date, and Customer’s name. Shipment takes place only after funds are credited, which must occur within 7 business days from acceptance; otherwise, the order is automatically cancelled.
7.4 Card payment
Payment is made through a secure SSL system managed by PayPal. The Seller does not have access to card details. In the event of order cancellation, the amount will be reversed according to banking network timelines (up to 24 days). The Seller may request additional documentation to verify card ownership.
7.5 Retention of title
Until receipt of full payment, the Customer does not acquire ownership of the ordered Products.
8. SHIPPING AND DELIVERY
8.1 Shipping costs
Shipping costs are calculated based on weight and destination and are clearly indicated before completing the order.
8.2 Delivery times
Delivery times range from 1 to 5 business days from shipment within Italy, excluding Saturdays and Sundays. The indicated times are purely indicative and do not constitute a contractual commitment, taking into account the size of the micro-enterprise.
8.3 International shipments
For non-EU shipments, customs duties and taxes may apply at the Customer’s expense and are not included in the final price.
8.4 Delivery method
Deliveries are made to the address indicated by the Customer. Upon delivery, the Customer must check:
• That the number of packages matches the transport document
• The integrity of the packaging and seals
8.5 Delivery anomalies
Any anomalies must be reported immediately by noting a written reservation on the delivery document and communicated to the Seller within 7 days.
8.6 Failure to collect
If the Customer does not collect the goods within 5 business days from the first delivery attempt, the order is cancelled and storage costs are charged.
9. RIGHT OF WITHDRAWAL (CONSUMERS ONLY)
9.1 Right of withdrawal
Pursuant to Art. 52 of the Consumer Code, the Consumer has the right to withdraw from the contract within 14 days of receiving the Products, without giving any reason and without incurring costs other than the return costs.
9.2 How to exercise the right
As clarified by the Court of Cassation, information on the right of withdrawal must be correct and specific. Withdrawal may be communicated by:
• Email to info@odt1843.com
• Registered letter with return receipt to: Officina de’ Tornabuoni SaS, Loc. Migliarina snc, 52021 Bucine (AR)
• Use of the attached withdrawal form (Annex A)
• Any other explicit statement of the intention to withdraw
9.3 Withdrawal deadlines
The 14-day period starts:
• For goods: from the day on which the Consumer or a third party designated by them acquires physical possession of the goods
• For multiple goods: from the day the Consumer acquires physical possession of the last good
9.4 Return of products
The Consumer has 14 days from the withdrawal notice to return the Products intact, in their original packaging, to: Officina de’ Tornabuoni SaS, Loc. Migliarina snc, 52021 Bucine (AR), Italy.
9.5 Refund
The Seller refunds all amounts paid (excluding return shipping costs) within 14 days of receiving the withdrawal notice, using the same payment method as the original purchase.
9.6 Exclusions from the right of withdrawal
Pursuant to Art. 59 of the Consumer Code, the right of withdrawal does not apply to:
• Sealed products that are not suitable for return for health protection or hygiene reasons and that have been opened after delivery
• Customized or made-to-order products (only if genuinely personalized according to the consumer’s specifications)
• Products liable to deteriorate rapidly
9.7 Limitations for VAT purchases
Those purchasing with a VAT number cannot exercise the right of withdrawal.
9.8 Extension of the withdrawal period
As established by settled case law, if the Seller does not provide complete information on the right of withdrawal, the period is extended to 12 months and 14 days.
10. WARRANTIES AND LIABILITY
10.1 Conformity warranty
The Seller warrants the conformity of the Products as provided by Articles 128 et seq. of the Consumer Code. In the event of lack of conformity occurring within 24 months of delivery, the Consumer is entitled to repair, replacement, price reduction, or termination of the contract.
10.2 Defect notification
Apparent defects must be reported within 8 days of discovery; latent defects within 26 months of delivery.
10.3 Limitation of liability
The Seller’s liability is limited to the value of the Products sold, except in cases of willful misconduct or gross negligence. Liability for indirect damages, loss of profits, or consequential damages is excluded, considering the nature of the artisan micro-enterprise.
11. TORNABUONI CLUB LOYALTY PROGRAM
11.1 Point accrual
For every euro spent, the Customer earns 1 loyalty point. Points are credited automatically to the customer account.
11.2 Black Card
Customers who accrue 1,500 points within 12 months receive the Black Card free of charge with exclusive benefits.
11.3 Using points
Points are worth €0.01 each and can be converted into discount vouchers. Points expire after 180 days; vouchers are valid for 180 days and can be used on carts over €60.00.
11.4 Changes to the program
The Seller reserves the right to amend the loyalty program terms by posting a notice on the website.
12. PROMOTIONS AND DISCOUNT VOUCHERS
12.1 Promotions
The Seller may offer discounts or special promotions subject to specific terms and conditions. Promotions are granted at the Seller’s discretion and do not constitute acquired rights.
12.2 Discount vouchers
Discount vouchers are subject to the following conditions:
• Limited validity period
• Single use in full (no partial use)
• Not combinable with other promotions
• For personal use only
13. PERSONAL DATA PROCESSING
The processing of personal data is governed by the privacy notice available on the website, drafted in compliance with the GDPR with the simplifications provided for micro-enterprises. Data necessary for the performance of the contract are processed on the basis of Art. 6(1)(b) GDPR.
14. INTELLECTUAL PROPERTY
All content on the Website, including texts, images, logos, trademarks, and software, is protected by intellectual property rights of the Seller or its licensors. Unauthorized reproduction, distribution, or use is prohibited.
15. DISPUTE RESOLUTION
15.1 Jurisdiction
For disputes with Consumers residing in Italy, the court of the Consumer’s place of residence or domicile has exclusive jurisdiction pursuant to Art. 66-bis of the Consumer Code.
For disputes with Consumers residing in the European Union, where the conditions of Art. 17 of Regulation (EU) No. 1215/2012 do not apply, the Court of Florence has jurisdiction.
For disputes with Consumers residing in non-EU countries and for all other disputes, the Court of Florence has jurisdiction.
For disputes with Professional Users, the Court of Florence has jurisdiction.
15.2 Alternative dispute resolution
The Customer may resort to ADR procedures provided by Legislative Decree 130/2015 by contacting mediation bodies listed by the Italian Ministry of Justice.
15.3 ODR platform
For online purchases, the Consumer may use the European ODR platform available at: https://ec.europa.eu/consumers/odr/
15.4 Amicable settlement
Before taking legal action, the parties undertake to attempt an amicable settlement by contacting the Seller at the contact details provided. The Seller undertakes to respond within 15 business days, compatibly with the size of the micro-enterprise.
16. COMMUNICATIONS
All communications must be sent to:
• Email: info@odt1843.com
• PEC: postmaster@pec.officinadetornabuoni.com
• Post: Officina de’ Tornabuoni SaS, Loc. Migliarina snc, 52021 Bucine (AR)
17. FINAL PROVISIONS
17.1 Governing law
The contract is governed by Italian law.
17.2 Partial invalidity
The invalidity of individual clauses shall not entail the invalidity of the entire contract.
17.3 Amendments
The Seller may amend these terms and conditions by posting a notice on the website at least 30 days prior to their effective date.
17.4 Assignment
The Seller may assign its rights and obligations upon notice to the Customer. The Customer may not assign the contract without the Seller’s written consent.
17.5 Force majeure
The Seller is not liable for non-performance due to force majeure.
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ANNEX A – WITHDRAWAL FORM
To: Officina de’ Tornabuoni SaS
Address: Loc. Migliarina snc, 52021 Bucine (AR)
Email: info@odt1843.com
I, the undersigned, __________________ hereby notify my decision to withdraw from the sales contract for the following goods:
Ordered on: ___________
Received on: ___________
Order number: ___________
Products: ___________
Date: ___________
Signature: ___________
⸻
SIMPLIFIED PRIVACY NOTICE
OFFICINA DE’ TORNABUONI SAS – ARTISAN ENTERPRISE
Data Controller: Officina de’ Tornabuoni SaS
Registered office: Loc. Migliarina, 52021 Bucine (AR), Italy
VAT No.: IT01816130510
Email: info@odt1843.com
PEC: postmaster@pec.officinadetornabuoni.com
Last updated: 18 September 2025
WHY WE PROCESS YOUR DATA
To sell our artisanal cosmetic products:
• Manage orders and shipments
• Process payments
• Provide customer support
• Handle complaints and warranties
• Legal basis: Art. 6(1)(b) GDPR (performance of a contract)
For legal obligations:
• Invoicing and accounting
• Tax and fiscal compliance
• Retention of accounting documents
• Legal basis: Art. 6(1)(c) GDPR (legal obligation)
Only if you consent – Newsletter and offers:
• Send marketing communications
• Information on new artisanal products
• Exclusive promotions and discounts
• Legal basis: Art. 6(1)(a) GDPR (consent – revocable)
Loyalty program (only if you consent):
• Manage points and benefits
• Profiling for personalized offers
• Legal basis: Art. 6(1)(a) GDPR (consent – revocable)
WHAT DATA WE COLLECT
• Identification data: name, surname, tax code (if requested)
• Contact data: address, email, phone
• Payment data: handled directly by PayPal (we never see them)
• Browsing data: only essential technical cookies for website operation
WHO WE SHARE DATA WITH
Processors:
• Couriers for shipments (DHL, Poste Italiane)
• PayPal for payments (with appropriate safeguards)
• Accountant for tax compliance
• IT providers for hosting and website maintenance
Authorized recipients:
• Tax authorities (Agenzia delle Entrate)
• Judicial authorities (upon request)
• Law enforcement (where required by law)
TRANSFERS TO THIRD COUNTRIES
United States:
• PayPal (with EU Standard Contractual Clauses)
• Hosting services (with appropriate safeguards)
We do not make other transfers to third countries.
DATA RETENTION
• Orders and invoices: 10 years (tax obligation)
• Newsletter: until consent is withdrawn
• Customer support: 2 years from case closure
• Loyalty program: until consent is withdrawn
• Technical cookies: duration of the session
YOUR RIGHTS
As established by settled case law, you may always:
• Access your data
• Rectify inaccurate data
• Erase data where possible (right to be forgotten)
• Restrict processing in certain cases
• Receive your data in a readable format (portability)
• Object to processing on legitimate grounds
• Withdraw consent for newsletter and loyalty program
How to exercise your rights: write to info@odt1843.com or postmaster@pec.officinadetornabuoni.com
Response time: within 30 days of the request
SECURITY MEASURES
We adopt appropriate measures to protect your data:
• Encrypted connections (SSL/TLS)
• Limited access to data
• Secure, regular backups
• Staff training
COMPLAINTS
If you are not satisfied with how we process your data:
• Italian Data Protection Authority (Garante Privacy): www.gpdp.it – garante@gpdp.it
• Mail: Piazza di Monte Citorio, 121 – 00186 Rome
UPDATES
This notice may be updated. Changes are published on the website with the indication of the date.
⸻
ESSENTIAL COOKIE POLICY
OFFICINA DE’ TORNABUONI SAS – ARTISAN ENTERPRISE
Last updated: 18 September 2025
WHAT COOKIES ARE
Cookies are small text files that the site stores on your device to improve your browsing experience.
COOKIES WE USE
Technical Cookies (always active – no consent required):
• Shopping cart: to store selected products
• Browsing session: to keep you logged in
• Security: to protect against cyber-attacks
• Duration: until the browser is closed or 24 hours
• Legal basis: Art. 6(1)(f) GDPR (legitimate interest)
Analytics Cookies (only if you consent):
• Google Analytics: to understand how to improve the site
• Privacy-friendly configuration: IP anonymized, aggregated data
• Duration: 26 months
• Legal basis: Art. 6(1)(a) GDPR (consent)
Preference Cookies (only if you consent):
• Language and country: to remember your preferences
• Duration: 12 months
• Legal basis: Art. 6(1)(a) GDPR (consent)
HOW TO MANAGE COOKIES
On our site:
• Accept all: all cookies active
• Essentials only: only technical cookies
• Customize: choose category by category
In your browser:
• Chrome: Settings > Privacy and security > Cookies
• Firefox: Settings > Privacy & Security
• Safari: Preferences > Privacy
• Edge: Settings > Cookies and site permissions
CHANGE YOUR PREFERENCES
You can change your mind at any time:
• Cookie preference panel on the site
• Browser settings
• Contact us: info@odt1843.com
INTERNATIONAL TRANSFERS
Google Analytics: data may be transferred to the United States with appropriate safeguards (EU Standard Contractual Clauses).
CONSEQUENCES OF REFUSAL
• Technical cookies: the site may not function properly
• Analytics cookies: we won’t be able to improve the site based on your usage
• Preference cookies: you will need to reset language and preferences on each visit
CONTACTS
For information about cookies: info@odt1843.com