Terms and Conditions

Welcome to www.odtshop.com!  The privacy of our clients is of utmost importance to us.  We take great measures to assure that your privacy is always protected.  If you have any questions, our customer service team will be glad to answer them.  Please send your general inquiries, suggestions, and feedback to info@odtshop.com Thank you for shopping with us.  We value your patronage. 

Our guarantee

All orders placed on the web are usually despatched within 24 hours, stock permitting. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. 

How to purchase online

Once you've found an item you'd like to purchase, just click on the "Add to cart" button. Your shopping cart will update every time you add or delete an item to your order. When you want to check out, simply click the Checkout link when viewing your shopping cart.

Product Descriptions & Terms

All reasonable care is taken to ensure that all details, descriptions and prices of products appearing on the site are as accurate as possible.   Although we aim to keep the website as up to date as possible, the information appearing on the website at a particular time may not always reflect the position exactly at the moment you place an order. All products acquired through our website are sold for personal use and not for re-sale.  

Ordering by phone and fax 

Ordering by phone: To order by phone, please call (39)055 9180643 or 055 268010, 5 days a week between the hours of 9 am  - 6 pm EST. Ordering by fax: To order by fax, please fax your order to (39)055 9180699 . Please be sure to include the specific quantity and title(s) of the item(s) you are ordering, as well as the shipping address where we should send your order. For orders made by phone and fax, payment is accepted by PayPal or bank transfer.  Payment by bank transfer should be made to:

OFFICINA DE’ TORNABUONI SAS UNICREDIT, C/C 0000030051274 CAB 02801  ABI 03226   IBAN IT  BIC SWIFT CODE: UNCRIT2VFIY. Please be sure to provide receipt of transaction.  Orders will be shipped as soon as payment is received.

Security and Privacy 

Our online store operates under the highest security protocol: the Secure Socket Layer Protocol.  Critical information such as credit card numbers are not stored and all personal information is encrypted so that it cannot be read as information is sent over the Internet.

Order Status

Once we are able to obtain authorization for your payment, an order confirmation will be sent to you by e-mail. Once your order has shipped, you will receive an additional e-mail to confirm the shipment of your order.  

Shipping

Shipping rates are determined by the weight of your order.  The shipping tracking information will be provided so that you may check the status of the order at your convenience.  

Returns

Have you changed your mind? You can return your unopened product within 15 days from the delivery date and either choose a refund or an exchange. The cost for the product’s delivery to our warehouse, either through courier or mail, will be entirely at the customer’s expense. Returned products must have their safety tag and original label. All items must be returned unused, unopened, and in their original packaging otherwise we will not accept them. Please note that all fragrance and health supplements are final sale and cannot be returned due to transport restrictions. We reserve the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. If you want to return an item please mail directly to our customer service with the reference on your order number. 

Goods receipt

Upon delivery of the goods the customer is required to check: • the number of parcels delivered is as indicated on the transport document. • the packaging is in tact and the closing strip unaltered. In case of tampering and/or damages the customer will immediately contest the shipment and/or delivery by adding the words "subject to control GOODS" on the delivery document of the courier or other operator. The customer then must report any damage within 7 (seven) days of receiving the goods in the manner prescribed by the operator chosen for the shipment and/or delivery and/or by 'operator. In the event that the customer fails to collect within 5 (five) working days the goods ordered and present in storage at the warehouses of the courier and /or the Company Workshop de 'Tornabuoni SaS because of the repeated inability to deliver to the address specified by the customer when ordering, the order will be canceled and cost of storage may apply.

Tornabuoni Loyalty Reward

Accumulate points with every order  For every 1 Euro, 1 Tornabuoni Club point. Loyalty points are accumulated automatically with the Tornabuoni Club card following the 1 euro= 1 point system. Clients in possession of the Tornabuoni Club card, whom, in the arc of 12 months, have accumulated 1500 points, will receive, by complimentary delivery to their registered address at the time of membership, the Tornabuoni Club Black card, which, in addition to the accumulation of points by the 1 point per euro spent system, will offer exclusive advantages communicated according to availability. Purchases made using other promotions or discounts, if not explicitly stated, do not generate points. Using your points  Accumulated points have a value of 0,1 euros and can be used to generate a credit for use on our online store odtskincare.com. For example: 100 points= 1 credit for 10 euros off your online order. The credits are accessible using the account section of the website to generate a code. Once the code has been generated, to use the credit, all you need to do is insert the code, in the section of your cart, before making payment. The points give access to prizes that are defined by Officina de’ Tornabuoni sas. 
 The points have an expiry of 180 days to be converted into a voucher. The voucher has a validity of 180 days and is good for use on any order of 60 euros and above, and is not applicable for use in conjunction with other offers, promotions and vouchers. Officina de’ Tornabuoni sas reserves the right to modify, including partially, or suspend at any moment, the terms of its fidelity program, without communicating said modifications on its website o in store. 


Applicable Law

The contract concluded with our Clients are subject to Italian Law.


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